This question was asked at the Check Out Desk recently: “Why was the Museum Pass checked out when I tried to get it? I was the first person at the Check Out Desk!”
Yes, you may have made it to the Check Out Desk first, but you were not the first in line. What you did not notice or were too late to see was the physically challenged woman who was waiting at the front doors well before the Library opened. She stopped Maintenance Assistant Jayne O outside to ask for help. This customer knew that she could not be first to the desk if she had to wait for the elevator, even though she was the first person waiting for opening time. So Jayne went to the Circulation staff on this customer’s behalf and brought her the passes for which she’d been waiting.
The first customer received the passes, she just needed a little help to get them.
This story is just one more example of the deficiencies of the current building in providing library service to our community.